IT service management (known as ITSM) is the craft of implementing, managing, and delivering IT services to meet the needs of an organization. It ensures that the appropriate mix of people, processes, and technology are in place to provide value.
ITSM Service Management
SERVICE DESK
- Custom request categories/subcategories
- Workflow diagram
- Kinds of request
- Request priority
- Planning activities
- Logging requests
- Conditional actions
- Tag management
- Links with documents
- Request creation using incoming emails
ITSM Service Management